Refund policy

CANCELLATION POLICY

·Cancellations of orders not yet shipped must be requested by email. Order cancellation is free of charge, except for orders paid with SeQura, which will cost the customer the same as a withdrawal; please check beforehand.
·Refunds will be made using the same payment method and within the legally established period. 

RETURNS POLICY

We guarantee total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused goods in their original box, subject to the rules described below. You have the right to withdraw from the purchase agreement at any time up to 14 days after the delivery date. This right does not apply to customised items or to spare parts ordered specifically for the customer.

Products must be returned to our registered address, Avenida de Aragón nº 3, Binéfar  (postcode 22500, Huesca, Spain), following the detailed instructions.

Return shipping costs for withdrawal from the purchase are borne by the buyer.

As return shipping costs are borne and managed by the buyer, they will not be deducted from the sale amount if the return is accepted.

For countries outside the EU, please contact us by email.

All items must be returned unused, with their original tags, instructions for use, warranty and other labels and wrappings, and in their original packaging. If items returned under this right are not in a resaleable condition, we will not accept the return.

Shipments from the customer to Todoparatuhotel and vice versa for repairs or other matters unrelated to withdrawal from the purchase will be borne and/or managed by the buyer.

To exercise your right of return, please follow the return procedure described below:

 

RETURN PROCEDURE:

·Please send an email to jesusgarcia@todoparatuhotel.com stating that you wish to make a return and including your order number in the comments. We will send you the return form and instructions.

·You will receive our confirmation of the return process at your email address.

Pack the item to be returned (unused items only, with their original tags, instructions for use, warranty and other labels and wrappings) in its original packaging to avoid damage in transit.

·Follow the remaining instructions of the return process

·If you have met all the return conditions, we will send you the refund instructions within the following 14 days. If you have not met all the return conditions, we will let you know by email why we cannot approve your return.

·Once your return is approved, your money will be refunded using the same payment method you used.

·Please return purchased goods only through the procedure described above. Any other procedure will be rejected.

·Once the goods arrive at our warehouse, we will have up to 7 calendar days to process the product before any inspection, exchange or dispatch to the manufacturer.

 

DEFECTIVE PRODUCTS, PRODUCTS DAMAGED OR LOST IN TRANSIT, OR INCORRECT DELIVERIES

You must check that your shipment is correct at the time of delivery. If there are any discrepancies or problems with your order, you must note the nature of the discrepancy or problem on the delivery note and sign it. You must notify us of the problem in writing within 24 hours of the delivery date.

Please contact us at jesusgarcia@todoparatuhotel.com to arrange the return.

For defective products (manufacturing defects) or products delivered in error, we will also refund the shipping costs incurred in  returning the  item, after physical inspection by Todoparatuhotel.