FAQ

What guarantees do you offer?

We guarantee your security by offering a 1-year warranty against all defects on all our systems. Our electronic locks are currently installed in more than 3,500 hotels in Spain.

I run a small rural hotel. Would you serve me too?

Of course. Our commitment is excellent service for everyone.

My guesthouse is in the Canary Islands. Do you deliver to the islands?

Yes, we distribute throughout Spain, serving both the mainland and the islands.

How can I hire your services?

It's as simple as submitting your enquiry on this website, or calling us on +34 689 06 76 44 or +34 974 42 99 89.

Does todoparatuhotel  handle maintenance of the installations?

If you wish, you can hire our installation maintenance service. However, maintaining our Perseo - BTV electronic locks is really simple, and any member of the hotel's maintenance staff can do it without any problem.

Is after-sales service also available on public holidays and weekends?

At Todoparatuhotel we provide after-sales service every day of the year, with professionals available to resolve any kind of issue so that you are never left without service.

Is there a minimum order to use your services?

No, you can always order whatever you need, from a single lock to any quantity you require.

Doors with a traditional lock: don't they provide enough security?

Although some mechanical locks offer good security, they will never match the security of an electronic lock. Electronic locks have no cylinder, which is the weakest part of a mechanical lock and which makes it impossible to audit the openings made on that door at any given time. With a Perseo electronic lock, on the other hand, you have full control over every opening.

Is installing the safes difficult?

It is really very simple and involves no difficulty, so anyone can do it without problems, even without installation experience.

How many openings do the locks record?

Typically, 500 openings can be recorded. For more specific access needs, there are special locks that record up to 1,000 openings.

I have rustic doors. Can I install electronic locks?

In these cases, please contact us for a personalised assessment of your door's characteristics so we can offer you the best solution.

Can I install electronic locks on fire doors and security doors?

There are tailor-made solutions. Our experience speaks for itself.

If the batteries run out, can I lose the lock's data?

Yes, you may lose all audit records. We therefore recommend extracting the data with the portable programmer before removing the batteries, replacing them and, finally, reprogramming the lock with the same portable programmer.

How many locks and users can I manage with your access management software?

We manage more than 1,000 locks with each encoder, and it is entirely possible to install several encoders on the same system.

Can the management software be shared across different computers?

Yes, this is entirely possible. To do so, one computer acts as the main station and the others as secondary stations.

Who trains my staff on how to use the software?

After installing the system, we explain how it works and how to get it up and running so you can easily manage everything related to your company's Onity electronic lock system. After training and installation, remember that we are always at your disposal to solve any problem and answer any question.

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